Solutions for E-commerceIn the face of tens of thousands of merchandise, Emotibot’s e-commerce solution is user-centric and provides a full set of business bot services for pre-sale, sale and after-sale. During the shopping stage, the shopping guide bot can conduct natural dialogue to start a personalized product recommendation, and address inquiries such as product specifications, functions, features, based on its learning of the user’s preferences and character. At the same time, combined with active and passive customer service, it can holistically enhance the user experience throughout marketing stages. In the after-sales customer service stage, Emotibot’s Service bot can also respond to the user's various inquiries 24-hour, and based on the "multimodal emotion recognition" analyze the user's current emotional state, as well as making a reasonable response to avoid the user complaints worsening. At the same time, it can provide a substantial reduction in the operational cost and investment by e-commerce businesses on the customer service and call center.
Need and Pain Points
Technologies / Modules
Value to Business
Partnership CasesAchieve end-to-end experience "shopping assistant” in a dialogue interface stay tuned......