Solutions for Call CenterEmotibot allows AI customer service bots to accurately identify the content and underlying intent of customer inquiries and to give the appropriate response through its natural language understanding, knowledge engine, functional engine and other technologies, thereby fundamentally reducing the strenuousness of artificial customer service, improving service efficiency and reducing cost.In addition, Emotibot’s call center quality inspection system can use AI technology in complex calls, quickly identify the conversation topic and voice emotions, and generate quality of service warning, so as to solve the problem of small quality inspection coverage and high cost by traditional manual labor, and holistically improve service quality.
Need and Pain Points
Technologies / Modules
Value to Business
Partnership CasesLet the sleeping audio data "speak" Voice emotion quality reaching 90% accuracy, quality coverage increased by 5 times, equivalent to saving 400 million RMB / year for a telecommunications business
How did we do it?