VCA AI Customer Service

Help enterprises to realize the intelligent man-machine cooperation system that supports the online service, improve the efficiency of customer service, and reduce the labor cost and time cost for new employees to learn business knowledge

Emotibot Jingling

Emotibot Jingling is a chatbot built on Bot Factory that can grow with you. It can give you warm and interesting responses in open domain chat scenarios, and can be quickly connected to various channels, suitable for different scenarios such as IOT devices and chatbots.

Multi-modal Emotional Digital Human

The man-machine interaction technology of text, images and voice and the “multi - modal emotion recognition model” independently developed by Emotibot help the virtual image become an “emotional virtual image digital human” that understands text, images and voice, has memory, learns by itself and truly understands human languages and expressions.

IVR

The platform provides intelligent speech services based on speech recognition, speech synthesis, intelligent interrupt and speech emotion detection. It aims to convert the customers' speech data into text, and then the intelligent bot chat platform will reply to the speech and collect information, endowing the product the ability to really listen, speak and understand you.

Emoti Mate, Real-Time Customer Service Staff Assistant

Integrating intelligent assistance, real-time quality inspection and intelligent training, Emoti Mate realizes the deep collaboration between machine intelligence and human intelligence through in-depth analysis of omni-channel data. It provides auxiliary tools from executive level, sales / service management level and operation management level, including real-time speech transcription, process navigation, customer profile extraction, script recommendation, real-time quality inspection, etc. to help enterprises and employees achieve efficient and accurate customer service and high-conversion sales

Emoti QI for Real-Time Quality Inspection

Emoti QI can perform real-time quality inspection by converting all call recordings into text with the speech recognition technology and inspecting all the recordings according to the QI rules. It can also identify customers' deeper needs to provide them with personalized services. It provides deep mining and analysis of recording based on Emotibot's powerful AI capabilities, and provides data analysis capabilities such as customer service staff's ability, sales analysis, complaint prediction, and call script mining.

Emoti Voice Bot

Emotibot's new-generation voice bot, integrated with our independently developed natural language processing (NLP) algorithm and the real-life voice technology and based on our deep specialization and accumulation in different business segments of multiple industries, providing a better understanding of business and customers, thus more intelligent.

Emoti Coach for Intelligent Training

Integrated with quality inspection and training, Emoti Coach can quickly find service quality problems through quality inspection, and carry out intelligent training according to the inspection results to ensure knowledge learning, so as to continuously improve service quality, realize employees' rapid availability and promote their continuous progress.