Bot Factory 22
Dialogue AI Platform
Bot Factory 22
Dialogue AI Platform
VCA AI Customer Service
Help enterprises to realize the intelligent man-machine cooperation system that supports the online service, improve the efficiency of customer service, and reduce the labor cost and time cost for new employees to learn business knowledge
Emoti VEA is a virtual enterprise assistant (VEA) specially created by Emotibot for enterprise users, which helps employees reduce trivial burden in enterprise work and provides each employee with an intelligent personal assistant
VPA a Voice Assistant
VPA can be quickly equipped with skills based on business scenarios, and the powerful bot configuration platform enables timely operation in various scenarios. Excellent dialog effect, and the results of distribution and decision-making make the experience smoother
Emotibot Jingling is a chatbot built on Bot Factory that can grow with you. It can give you warm and interesting responses in open domain chat scenarios, and can be quickly connected to various channels, suitable for different scenarios such as IOT devices and chatbots.
The voice skill platform can be quickly equipped with other skills, and more than 50 skills will be available after one docking. The platform is easy to use, and supports skill configuration without programming, so that the voice assistant can be quickly equipped with more capabilities, greatly improving operational efficiency
Multi-modal Emotional Digital Human
The man-machine interaction technology of text, images and voice and the “multi - modal emotion recognition model” independently developed by Emotibot help the virtual image become an “emotional virtual image digital human” that understands text, images and voice, has memory, learns by itself and truly understands human languages and expressions.
Multi-modal Man-Machine Interaction
Based on Emotibot's man-machine interaction platform, the machine can understand images, voice and text to realize multi-modal man-machine interaction through emotion recognition from images, voice and text
The platform provides intelligent speech services based on speech recognition, speech synthesis, intelligent interrupt and speech emotion detection. It aims to convert the customers' speech data into text, and then the intelligent bot chat platform will reply to the speech and collect information, endowing the product the ability to really listen, speak and understand you.
Emoti Mate, Real-Time Customer Service Staff Assistant
Integrating intelligent assistance, real-time quality inspection and intelligent training, Emoti Mate realizes the deep collaboration between machine intelligence and human intelligence through in-depth analysis of omni-channel data. It provides auxiliary tools from executive level, sales / service management level and operation management level, including real-time speech transcription, process navigation, customer profile extraction, script recommendation, real-time quality inspection, etc. to help enterprises and employees achieve efficient and accurate customer service and high-conversion sales
Emoti QI for Real-Time Quality Inspection
Emoti QI can perform real-time quality inspection by converting all call recordings into text with the speech recognition technology and inspecting all the recordings according to the QI rules. It can also identify customers' deeper needs to provide them with personalized services. It provides deep mining and analysis of recording based on Emotibot's powerful AI capabilities, and provides data analysis capabilities such as customer service staff's ability, sales analysis, complaint prediction, and call script mining.
Emoti Voice Bot
Emotibot's new-generation voice bot, integrated with our independently developed natural language processing (NLP) algorithm and the real-life voice technology and based on our deep specialization and accumulation in different business segments of multiple industries, providing a better understanding of business and customers, thus more intelligent.
Emoti Coach for Intelligent Training
Integrated with quality inspection and training, Emoti Coach can quickly find service quality problems through quality inspection, and carry out intelligent training according to the inspection results to ensure knowledge learning, so as to continuously improve service quality, realize employees' rapid availability and promote their continuous progress.
Based on the data inside and outside the system, precise user profiles are created according to user data and dialog data to fully outline the characteristics of customers and customer groups.
A built-in tagging system with complete structure developed by regular automatic big data tag mining serves to build 360° panoramic user profiles, which continuously analyzes and gains insight into users' core and potential needs based on both user behaviors and dialogs. It refines the characteristic preferences of user groups through data analysis, mines potential users, and empowers business development and automated precision marketing.
The product uses a tagging system to establish the relations between users and products through low-cost operation, automatically mines the relations between user groups and between items, and explores potential recommendable user groups. It establishes a recommendation network based on recommendation by tag graph, and embeds it in the chat system to predict the profile triggered recommendation in real time, so as to improve the timeliness.
Knowledge Engineering Platform
Gemini KG Knowledge Graph
Gemini KG is the knowledge graph module of Gemini platform. It can construct knowledge graph and schema for structured or unstructured data, and carry out schema management and end-to-end knowledge graph application, including but not limited to intelligent search, text analysis, machine reading comprehension, anomaly monitoring, risk control, etc.
Gemini cognitive search is based on AI technologies such as natural language processing, machine learning and knowledge graph to process and analyze various business data. Semantic search ensures the accuracy of search and provides cognitive search services according to users' search intents and interests
Gemini Anomaly Monitoring
Help enterprises quickly understand the real needs of target users, monitor abnormal public opinions, and adjust product / marketing development strategies in 'small steps' based on public opinion conclusions and Gemini predictions, so as to realize agile iteration of products / marketing strategies, and integrate into the expected range of target customers with less investment.
Gemini Text Analysis
Gemini text analysis is a document processing application on Gemini platform. It can realize automatic analysis, intelligent positioning and knowledge extraction of documents through strong natural language understanding and knowledge mining ability and relying on long-term industry accumulation. It can also be used for intelligent question answering, knowledge graph, text review, text comparison, text duplicate checking and other knowledge applications, realizing the transformation of messy document information into maintainable knowledge, and empowering the efficient development of enterprise business.
Gemini Risk Control
Integrating Emotibot's knowledge graph and deep learning platform, Gemini Risk Control can be deployed locally, quickly integrate different data sources, flexibly handle massive structured and unstructured heterogeneous data to realize fast, accurate and effective risk control. The risk control engine based on graph analysis can realize deep automatic correlation reasoning and suspicious point discovery on the basis of traditional risk control rules, and automatically discover new risk patterns. The risk early warning model, prediction and valuation models based on semantic understanding and deep learning help experts fully grasp the outliers in data and effectively evaluate qualification and credit.
Gemini KM Intelligent Knowledge Base
Intelligent management of massive unstructured documents and data of enterprises, so that all knowledge can be queried and applied in the simplest natural language. NLP and KG developed by Emotibot provide intelligent search and automatic document parsing functions to complete the enterprise business that can't be completed manually
Automatic identification of important information and direct correlation of knowledge and documents for related knowledge can ensure the traceability of knowledge and eliminate knowledge islands, and also provide knowledge insight through knowledge content analysis and knowledge relation analysis. After knowledge correlation, upstream and downstream knowledge are linked, and change reminders can be made.
The platform can manage various knowledge types (documents, articles, processes, graphs, etc.), gather multiple sources, manage applications uniformly, and grade permissions, so as to save management costs.
Intelligent Knowledge Acquisition and Editing
With the help of AI technology, unstructured knowledge in documents is extracted and transformed into structured knowledge, which greatly reduces the cost of knowledge acquisition and editing. At the same time, it provides a simple but powerful online document editor for editing process. In addition to basic text operation, it also has rich functions such as inserting mind map, online video, table and formula into the document.
Intelligently extract important information through review by machine, and detect and correct spelling errors, grammar errors, etc., instead of relying on manual sentence-by-sentence review, reducing manual review time, improving efficiency and reducing knowledge risk.
Through the transformation, extraction and processing of unstructured knowledge, the knowledge is released to downstream scenarios such as intelligent dialogue system, customer service assistant bot, front-line knowledge portal, search portal, etc., so as to maximize the knowledge effect
It takes only a few minutes to create a text workflow with low operational requirements and zero code. Gemini Studio is the latest text workflow management platform developed by Emotibot. It can design tedious and difficult text processing work in an intuitive way, store, manage and apply massive documents, and automatically provide a variety of knowledge application information such as knowledge graph construction, cognitive search, intelligent question answering, knowledge graph, text review, comparison and duplicate checking
Gemini Automation platform integrates RPA and AI + NLP to realize intelligent automation enterprise. Digital employees provide stronger business processing capabilities to liberate human from repetitive work and save precious resources
Hyper Workflow Automation
WFEA 22 Hyper Workflow Automation
WFEA21 Hyper Workflow Automation Platform developed by Emotibot provides a complete application system solution supporting workflow development, configuration, operation and management. The user can define a workflow through Workflow Studio and then run the workflow through Workflow Engine.
Workflow Studio is a visual process definition tool of Emotibot's WFEA Hyper Workflow Automation Platform. Users can efficiently realize a runnable workflow through drag-and-drop and low-code editing operations
Workflow Engine is a process execution tool of Emotibot's WFEA Hyper Workflow Automation Platform. The workflow defined by users in Workflow Studio can be executed in Work Engine.
Machine Learning Platform
Natural Language Processing Platform
NLP 22 Natural Language Processing Platform
It is an open platform providing NLP capability and service management, and has integrated up to 27 natural language understanding technology modules such as intelligent word segmentation, part-of-speech tagging, syntactic analysis, named entity recognition, text classification, event extraction, text similarity and document abstracting. In addition to providing cutting-edge NLP algorithms, the platform has transformed NLP capability construction processes into tools, such as algorithm management, model training, model management, service release and visual display, which can support enterprises’ efficient and low-code development of rich NLP applications.
Build a truly AI integrated technical capability platform to promote the further development of financial technology
Revolutionize the fragmented product service, and realize ALL-In-One lifecycle solutions
Complete the closed loop of insurance service ecosystem, and create a business model in the new era
Mature customer management and precise marketing system to achieve accurate business conversion and reduce marketing costs
Create an integrated closed-loop management model, support and assist diversified application scenarios with AI technology to reshape industry competitiveness
Help government realize the intelligence of omni-channel services, one network management, service hotline, government supervision, internal collaboration, and join hands to enter the era of “smart government”
Empower the medical industry to realize intelligent transformation and support the links of science, teaching, research and medicine in an all-round way
Free every employee in the enterprise from repetitive work to focus on the work that require higher core professional skills
Provide intelligent terminal with more warmth, and start a new mode of convenient experience
Empower manufacturing knowledge management, pre-sales consultation, after-sales service and other business scenarios to greatly improve enterprise management efficiency
Empower the class in real time, and create a new model of intelligent teaching
Avaya Total Solution
Emotibot and Avaya create a joint solution based on industry-leading technologies and advantages, which can seamlessly integrate Emotibot's AI solutions into the original Avaya system platform. It provides a full line of products for customer business, system platform and customer service staff application, such as intelligent outbound call, IVR, intelligent quality inspection, customer service staff assistance and intelligent training, and provides intelligent application services for the new-generation contact center
Natural Language Processing (NLP)
27 NLP Modules
Our 27 proprietary and patented NLP modules that are independently developed contain the industry's most advanced self-organizing tree algorithm (SOTA) and pre-training model. With the industry’s most complete industrial environment-oriented NLP model and corpus and based on language knowledge, we have independently developed a language model and a contextual understanding model according to the characteristics of dialogs (spoken language, short text) and long texts, respectively. Model compression has been performed on the basis of common models such as BERT, RoBERTa and XLNet, with the training and reasoning cost reduced by 50 times, solving the problem of difficulty in implementing a large-scale deep learning model.
Support for Multiple Languages
Supporting the world's major languages, it has accumulated mature and rich NLP capabilities in simplified Chinese, English, Japanese and other languages, and can easily respond to the challenges of the global market.
Autonomous Learning, Industry Accumulation
The model can be optimized through continuous feedback and automatic accumulation. With a lot of training and optimization and linguists' experience in industry linguistics, we provide mature and ready-to-use industry models in six major industries to empower industry AI solutions through industry knowledge and language models.
Automated Knowledge Engineering
Knowledge engineering has the ability to mine knowledge, build knowledge graph and ontology based on unsupervised learning. By mining and analyzing large-scale data and applying accumulated industry knowledge and NLP ability, the traditional human-based knowledge engineering process can be automated, which greatly improves the efficiency and lowers the threshold of knowledge graph creation.
Heterogeneous Data Processing and Application
It can analyze and process massive heterogeneous data, parse, classify, predict, cluster and analyze structured and unstructured data, support intelligent search, intelligent recommendation, intelligent prediction and other applications, and solve business problems such as risk control, anti-fraud, anomaly discovery, prediction and alarm, and root cause analysis.
Enterprise Process Automation
Intelligent business process automation is realized through AI + RPA, and complex and tedious business processes are handed over to the machine. With the process editor, you can quickly build a business process automation task, which can reference thousands of mature industry AI models and greatly reduce the development threshold.
The neural network architecture and parameters are automatically optimized by automatic neural network architecture search (NAS), so as to realize automatic model selection and model optimization without manual parameter optimization. Based on multi-model automatic ensemble and super-parameter optimization ability, we can find the best model combination, reduce the structural risk and maximize the utility of data.
Machine Learning Platform
Machine learning platform combines model management, AutoML capability and distributed computing capability of heterogeneous computing platform to provide comprehensive model training and reasoning services. It is a perfect data operation platform with automatic expansion, automatic data conflict detection, data quality inspection, tagging, data optimization and other capabilities.
Reinforcement Learning and Unsupervised Learning
Through reinforcement learning and unsupervised learning, the system can realize large-scale data mining and automatic strategy learning based on business rules. It can automatically discovered knowledge and find the optimal business strategy through massive strategy simulation and knowledge refinement from massive data.
Intelligent Speech Technology
Self-developed ASR / TTS
The fully self-developed ASR / TTS model, combined with self-collected training data, SOTA speech recognition algorithm and the industry's best language model with NLU capability, optimizes the model performance for different business scenarios. It has a complete training platform, which can support complete custom training for vertical fields.
Full-duplex Voice Media Control
Support full-duplex media control, and support voice capabilities such as silence and interruption required for two-way communication.
Multi-modal Emotion Recognition
Accurately judge the emotion of users based on voice emotion and text emotion recognition.
Multi-modal Affective Computing
Image Emotion Recognition
Face micro-expression, emotion recognition, emotion attendance, body movement recognition
Speech Emotion Recognition
Speech emotion and voiceprint recognition
Multi-modal Emotion Recognition
Emotion recognition based on facial expression, voice and semantics, accurately judging emotional state
Text Data Middleground
Text comparison, text parsing, text duplicate checking, text error correction, text correction, intelligent writing
With deep learning and NLP ability, it can accurately understand the user's intent and match the content. Unstructured text is represented in vector space and combined with big data to produce retrieval ranking that can understand semantics.
User Profiles and Recommendation
Based on the user profiles created through heterogeneous data refinement and mining and reasoning capabilities of knowledge graphs, it can identify and reason about complex user business scenarios, accurately determine the actual needs of users to achieve accurate recommendations.